Discover your unique response to medications

Bell is continually looking for new ways to help and support team members experiencing health concerns or illnesses. Bell is offering this innovative service to eligible team members voluntarily electing to perform the test to help them identify the best medication with the right dosage faster.

You can submit your Pillcheck claim on Manulife’s plan member site or use the Manulife app. You will need to select ‘provider not listed’ from the drop-down option when prompted, then follow the instructions and include the receipt. Your claim will be adjudicated and reimbursed as per the coverage level you elected. Please see this video for more information on how to submit a claim.

After placing your Pillcheck order, you can download a copy of the receipt by clicking the link in your order confirmation email (see example below).

Yes, this is available to your spouse/partner and dependent children.

There are 4 simple steps that participants will have to follow before they get their results:

• Participants must order the DNA sample collection kit by purchasing it via the Pillcheck website and complete their Medical Profile in their newly created Pillcheck account.
• Once the participant receives the sample collection kit at home, they will be asked to gently swab a sample from inside their cheek and send it back to Pillcheck in the prepaid envelope.
• Confidential results will be available online 1-2 weeks after Pillcheck receives their sample.
• Participants can then share their results with their doctor anytime to adjust their medication as needed.

No, you should use your personal email address to sign up to maintain your confidentiality and to ensure you continue receiving Pillcheck emails.

Once you place your Pillcheck order online, your kit will be delivered to your shipping address and will include a prepaid envelope for sending it back directly to the lab for analysis.

Pillcheck reports more than 350 commonly prescribed medications in several treatment areas, including cardiac and gastrointestinal conditions, mental health, pain management and oncology.

View the complete list of covered medications.

Genetic testing for many medications treating these conditions is recommended by the U.S. Food and Drug Administration (FDA), European Medicines Agency (EMA), Health Canada, Clinical Pharmacogenetics Implementation Consortium (CPIC), and the Dutch Pharmacogenetics Working Group (DPWG).

It's important to share your Pillcheck results with your doctor to consider when making treatment decisions to help you get on medication that is most likely to be safe and effective based on your DNA.

Some doctors may be unfamiliar with pharmacogenetics or have questions about the Pillcheck service. If your doctor has questions, here's a helpful information sheet you can pass along (a printed copy is included in the sample kit). They can also contact Pillcheck directly by phone at 1-877-409-3629 Monday to Friday, 9AM-5PM EST or by email at [email protected].

Participants have full ownership and control over their Pillcheck test results. Personal data is not shared without prior authorization as described in the Informed Consent Form. Only the participant can decide who has access to the report and can revoke access at any time or request deletion of the information by submitting a request in writing at [email protected].

Privacy of genetic and personal data is protected the Genetic Non-Discrimination Act and Personal Information Protection and Electronic Documents Act (PIPEDA). The Pillcheck service is fully compliant with these Acts. Except as expressly set forth in the participant’s Informed Consent, results are not shared with any third party, including insurance company and employer.

In addition:

• Your sample is processed in Canada, and all data is securely stored in Canada.
• Once the test is complete, your DNA sample is destroyed within 30 days.
• Your genetic data is stored separately from your personal information in our encrypted systems.
• Our test is not designed to assess disease risk, diagnosis, or ancestry.
• We follow Canadian, U.S., and international health information privacy and security guidelines.

For more details, please refer to our Privacy Policy and Consent Form.

Pillcheck uses genetic markers optimized for enhanced sensitivity for accurate results in ethnically diverse populations, regardless of gender.

Pillcheck analyzes only the specific genes involved in drug metabolism and does not assess ancestry, your risk for disease, or provide disease diagnosis.

Once the test is complete, any remaining DNA is destroyed after 30 days.

A Pillcheck analysis is good for your lifetime and is updated annually with new information and medications.

• We’ll update your Pillcheck report as new information on medications becomes available.
• We’ll let you know by email when your report is updated.
• Updates are made 1-2 times per year for as long as we can provide new information based on the data analyzed from your original Pillcheck sample.

Note that your Pharmacist Opinion Letter will not be updated automatically. If your health situation changes, contact us to find out if a new pharmacist review and opinion letter would be helpful to your health concerns. Ordering a new medication review and Pharmacist Opinion Letter will require an additional fee.